Shipping & Service Policy

GCC Service Overview

Local Warehouses

Strategic locations for faster delivery

Local Currency

AED, SAR, QAR, KWD, BHD, OMR

Arabic Support

Arabic and English support

Delivery Zones

Zone 1 - Major Cities

• • Dubai, Abu Dhabi, Sharjah
• • Riyadh, Jeddah, Dammam
• • Doha, Kuwait City, Manama
• • Muscat

Zone 2 - Other Cities

• • All other emirates
• • Mecca, Medina, Taif
• • Al Rayyan, Hawalli
• • Salalah, Nizwa

Shipping Methods

Express Delivery

• • 1-2 days (Zone 1)
• • 2-3 days (Zone 2)
• • Real-time tracking
• • Insurance included

Standard Delivery

• • 3-5 days (Zone 1)
• • 5-7 days (Zone 2)
• • Package tracking
• • Free on orders 200+ AED

Processing Time

Standard Items

1-2 business days

Electronics

2-3 business days

Bulk Orders

3-5 business days

Order Tracking

SMS & WhatsApp

Real-time updates

Online Portal

Track orders 24/7

Live GPS

Real-time location

Cash on Delivery

COD Benefits

• • Inspect before payment
• • Pay in local currency
• • No advance payment
• • Return if not satisfied

COD Charges

• • UAE: 5 AED per order
• • Saudi: 5 SAR per order
• • Qatar: 5 QAR per order
• • Kuwait: 2 KWD per order

Returns & Exchanges

Return Policy

• • 30-day return window
• • Items must be unused
• • Original packaging required
• • Full refund guarantee

Exchange Options

• • Size/color exchanges
• • Defective item replacement
• • Free exchange shipping
• • 7-day exchange window

Shipping Restrictions

Prohibited Items

• • Alcohol and tobacco
• • Weapons and ammunition
• • Illegal substances
• • Counterfeit goods

Restricted Items

• • Batteries (special handling)
• • Liquids over 100ml
• • Fragile items
• • Electronics certification

Contact Support

Phone Support

24/7 Support Available

Live Chat

Instant responses

Email Support

24-hour response